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Real View CommandScope
Residential Pre-Plan Personal Information Privacy Policy
Information Collection and use
Registration and Pre-Plan
In order to use this web site, you must first complete the registration form
and choose a username and password. During registration you are required to
supply contact information (such as name, address, email address and phone
numbers). You can optionally provide additional information such as home
descriptions and occupant information. RealView and your fire department use
this information to contact you about the services on this site as well as
helping to serve and protect you in the event of an emergency event at your
location.
You have the option to provide structure and occupant information (such as
ages, descriptions, etc.) to us; we encourage you to submit as much detail as
possible so your fire department can better protect your home and family.
Your contact information may be used to communicate directly with you via
email, telephone or standard postal services for reminders and system
notifications.
After you have registered, you will provide answers to several fire pre-plan
questions. These responses will be stored by RealView with your registration
information. The questions themselves are created by your fire department and
each department/town may have different questions.
RealView is the sole owner of the information collected on the CommandScope
Residential Pre-Plan site. Your fire department and its surrounding fire
departments will have access to this information for emergency purposes only.
Uses of Information
The registration and fire pre-plan information you provide on this site is used
solely for emergency protection purposes. When you submit your information to
the site, it is first reviewed by a clerk at your fire department for accuracy
and completeness. If edits are necessary, the clerk will notify you via email.
If the clerk approves your submission, you information will be automatically
published to other computers within the fire department, potentially including
mobile units located in fire engines and command vehicles. In the event of a
fire or other emergency, the emergency personnel responding to your location
may query the system to view your information in order to learn about the
environment they are heading in to.
In the event of large-scale events, surrounding fire departments may be called
in to assist your town’s department. During these events, your department may
share your pre-plan information with these other departments.
Communications from the CommandScope Site
Information Update Reminders
It is highly recommended that you keep your fire pre-plan and registration
information current. At anytime after registration, you may visit this site and
modify your information. As a helpful service to you, the system will
periodically notify you via email (or other means) with reminders to review
and/or update your pre-plan information.
Service-Related Announcements
We will send you strictly service-related announcements on rare occasions when
it is necessary to do so. For instance, if our service is temporarily suspended
for maintenance or upgrades, we might send you an email.
Customer Service
Based upon the personally identifiable information you provide to us we will
send you a welcoming email to verify your username and password. We will also
communicate with you in response to your inquiries, to provide the servers you
request, and to manage your account.
Profile/Registration Information
We store information that we collect in databases and log files. We do not
share your information and profile with third parties beyond the fire
departments and emergency entities in your township.
Information Sharing and Disclosure
Personally Identifiable Information
We do not share personally identifiable information with third parties, except
for your fire department and other emergency entities acting as agents for your
fire department.
Your fire department and its agents do not share you information with other
third parties.
Service Providers
We use other third parties to provide technical support and web site host
services to our site. These third parties are prohibited from using your
information (personally identifiable or otherwise) for any other purpose.
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as
required by law and when we believe that disclosure is necessary to protect our
rights and/or to comply with a judicial proceeding, court order, or legal
process served on our web site.
Log Files
As is true of most Web sites, we gather certain information automatically and
store it in log files. This information includes internet protocol (IP)
addresses, browser type, internet service provider (ISP), referring/exit pages,
operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze
trends, to administer the site, to track users’ movements around the site and
to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable
information.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire
our service, you may correct, update or deactivate it by making the change on
our member information page or by contacting us by telephone or postal mail at
the contact information listed below.
Security
The security of your personal information is important to us. When you enter
sensitive information on our registration or order forms, we encrypt that
information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal
information submitted to us, both during transmission and once we receive it.
No method of transmission over the Internet, or method of electronic storage,
is 100% secure, however. Therefore, while we strive to use commercially
acceptable means to protect your personal information, we cannot guarantee its
absolute security.
Business Transitions
In the event RealView goes through a business transition, such as a merger,
acquisition by another company, or sale of all or a portion of its assets, your
personally identifiable information will likely be among the assets
transferred.You will be notified via email of any such change in ownership or
control of your personal information.
Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this
privacy statement, the homepage, and other places we deem appropriate so that
you are aware of what information we collect, how we use it, and under what
circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please
review it frequently. If we make material changes to this policy, we will
notify you here, by email, or by means of a notice on our home page.
Contact Us
If you have any questions or suggestions regarding our privacy policy, please
contact us at:
RealView
414 N. Orleans
Suite 310
Chicago, IL 60610
(Phone) 312-284-2030
(Fax) 312-284-2031
http://www.realviewllc.com
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